Two Free Reports You Should Definitely Check Out

March 27, 2017

My silence the last several weeks stems from the fact that I have just returned from a three-week business/pleasure trip to England and France.

While technically I could have easily posted from there, a combination of business commitments and personal holiday time conspired against my finding the time (or the energy) during the trip.

However, now that I am safely back in my “global headquarters” office in northern California I want to encourage you to take a close look at two important newly-published reports that I have been involved in (pardon the shameless self-promotion; I honestly believe these are important reports worth your time and attention).

Raising the Bar

First, the research report that has consumed me and several colleagues for the past six-plus months:

Raising the Bar: From Operational Excellence to Strategic Impact in FM.

This 2016-2017 project, originally commissioned and funded by RICS, the Royal Institution of Chartered Surveyors, was also co-sponsored by IFMA, the International Facilities Management Association.

The report is the result of a global survey that was completed by over 1700 facilities and real estate professionals from all over the world. We also conducted about two dozen in-depth executive interviews and prepared several case studies that provide detailed stories showing how effective FM leaders have had a strategic impact on the business organizations they work within.

The project is the third study I’ve led for RICS over the last five years in my role as Global Research Director for Occupiers Journal, a global research and publishing firm (my two colleagues in that venture are Paul Carder, based in the UK, and Marcus Bowen, based in Hong Kong).

The three of us and our regional partners are spread around the globe and are thus in close touch with the FM profession and its nuances in every major economic region. I should add that one of our regional partners, Rob Harris, PhD, was a valued contributor and co-author of the 2017 Raising the Bar report. Several other regional partners also contributed to the research; Martin Leitch prepared one of the case studies.

Raising the Bar 2017 was initially published at the recent MIPIM Conference in Cannes, France, on March 14 (that’s what got me to France). The full report is being released at the World Built Environment Forum in Shanghai this very week.

There are two versions of the Raising the Bar report available online and free to download:

The Executive Summary (10 pages)

The Full 70-page report, including detailed data analysis from the survey and the four case studies

We are grateful to the RICS research team and to IFMA for their support of this important study. Read the Executive Summary at a minimum to understand our “take” on the state of the FM industry and our recommendations for action.

Design Then, Design Now, Design Next

The second report, “Design Then, Design Now, Design Next,” was released about three weeks ago, just as I was boarding my flight from San Francisco to Paris. It was produced by the International Interior Design Association (IIDA); it is essentially a summary of a two-day invitation-only industry roundtable that included about two dozen corporate and design industry practitioners and IIDA Board members.

The intensive conversations were held in Chicago in January, a setting that guaranteed we would all stay inside and participate in the conversation for the whole weekend!

As one of the invited thought leaders I led the conversation about the future of work and design that served as the wrap-up of the roundtable. It was fun, thought-provoking, and full of new perspectives and insights for all of us.

And here, in highly compressed form, are the major ideas I tossed into the conversation:

The future doesn’t exist – yet. We don’t discover the future, we – all of us, together, invent it every day.

The future of work will be:

  • technology-dependent;
  • globally distributed;
  • hyper-connected;
  • massively collaborative; and
  • largely invisible.

My best advice for futureproofing your organization:

  • cultivate peripheral vision;
  • embrace disruption;
  • develop stories about tomorrow (scenarios, not predictions); and
  • build a shared vision

Read the report for more details on those ideas, many of which I have also written about here in the past (see, for example, “Four Essential Tools for Futureproofing Your Organization” and “Digitization: The Good, The Bad, and the Scary“).


Don’t face the future alone. Jim Ware is a workplace futurist, author, and meeting design specialist who has invested his entire career equipping organizations to thrive in a rapidly changing world.

Contact Jim today to learn how his workshops, keynote presentations, and expertise in orchestrating powerful conversations can put the future to work for you.

Download "Two Free Reports You Should Definitely Check Out" as a PDF

{ 1 comment… read it below or add one }

Kathy March 28, 2017 at 6:28 am

Great resources Jim. Thanks for sharing them and enabling us to gain acces to this information quickly.
Hope France was fun!

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