Client Testimonials

We are proud to share these comments about our work from clients and colleagues who know us well.

David Coleman, the founder and executive director of Collaborative Strategies, Inc., has just published a highly complimentary review of Making Meetings Matter on CMSWire.

Here is a brief excerpt:

Collaboration and telecommunications company Fuze correlated data that shows “15 percent of an organization’s time is spent in meeting.” A Bain report echoed these findings. On average, 11 million meetings took place in the US every day in 2015.

Another study calculates that $37 billion is lost due to unproductive meetings every year. Our estimate, based on the 7 billion meetings in 2014, was that $70 billion was wasted in unproductive meeting time.

No wonder that bookshelves are packed with books trying to tell you how to make those meetings more productive, what tools to use, even proper etiquette. But they all fail to look at changing the “meeting mindset.”

That’s where James Ware’s “Making Meetings Matter, How Smart Leaders Orchestrate Powerful Conversations in the Digital Age” comes in.

David’s article is really much more than a review of the book; it’s a thoughtful treatise on the central role that meetings play in 21st-century organizational life, and how important it is for leaders to be much more thoughtful about how they design and conduct the meetings that fill so many peoples’ days at work.

Check it out for yourself at:

“Are You Sure You Want to Schedule Another Meeting?


MMM coverI am both pleased and proud that Jim Horan, the creator of the One Page Business Plan®, wrote a Foreword for my new book, Making Meetings Matter: How Smart Leaders Orchestrate Powerful Conversations in the Digital Age (now due to be published on or about February 25).

In fact, I liked the Foreword so much that I am sharing it with all of you today. Here it is, in its entirety:


The nature of conversation and communication has changed dramatically. We find ourselves communicating faster, more frequently, over greater distances, and with many more people. Yet we seem to be less effective.

Why is that so? Because of technology every business is now doing business globally; there are almost no meaningful geographic boundaries any more. Yes, there are still a few basically local businesses – the barbershop, the nail salon, the local farmers market. But almost everybody else is now doing business regionally, nationally, and internationally.

We are also starting up businesses at a much faster rate. There is an expectation that a business can go from startup to scale-up in a much shorter period of time. [click to continue…]


Jim has staked out a reputation for deep, innovative thought and the ability to deliver the message of design thinking successfully. Many of us have enjoyed his newsletters, focus groups, and think tanks over the years. He has managed to provoke and inform us with wit, charm, and grace.


Jim continually brings a fresh perspective on the changing nature of work. A passionate collaborator, Jim applies his skills as a futurist with his clients discovering ways for them to better leverage talent.


Kimball Office has worked with Jim Ware on several occasions in the past, in our development and deployment of Workplace Strategies in the marketplace. Jim is an outstanding researcher who brings deep insights to the future of work. He understands the trends that are driving change in the workforce and the workplace. More importantly, he speaks the language of business to senior executives, making a persuasive case for embracing new ways of working. He is an excellent speaker with a compelling story to tell.


I’ve spoken with Jim on webinars and worked with him on creating white papers. Jim is inventive in his brainstorming and thorough in his creation. The white papers he’s created for us are some of our best performing pieces. It’s really a pleasure to work with him!


Jim Ware is an incredibly insightful futurist who knows how to turn visions into real-world results. He helped SCAN Health transform its workplace while simultaneously enhancing employee productivity and producing a 40% return on our investment.

He’s taught us how to think creatively about the future, but most importantly he showed us how to focus our human and physical assets more directly on meeting our customers’ needs. And he’s a marvelous storyteller who has helped me personally to share SCAN Health’s experiences with the world at large.


Working with The Future or Work…unlimited over the past three years has been an educational and enlightening experience for our company and our customers. Not only is Jim an authentic, intelligent speaker, he is a gifted researcher who thoroughly thinks through and analyzes trends and data for the reports, papers, and presentations he completes for us.