We have been working with SCAN Health Plan (a not-for-profit Medicare Advantage company) for over five years, first to design and then to implement a flexible work program that today enables over 30% of the company’s employees to work from home (or other locations) 2-3 days per week.
We have proven that those mobile employees are between 15% and 20% more productive than their office-bound peers. And the program has produced a 40% return on investment for SCAN for four years in a row.
Partly as a result of the flexible work program we helped develop, SCAN was able to redesign its corporate headquarters office, producing a cost reduction of $7 million in facilities costs and supporting a planned 30% increase in staff with no increase in floor space. Finally, employee satisfaction and engagement have increased, and staff turnover has been significantly reduced.
SCAN’s story was featured recently in an article in the September/October 2011 issue of Facilities Management Journal: “Creating an AWESOME Workplace: SCAN Health Plan’s Innovative Office Space.” Contact us to obtain a copy of the article.
A Testimonial:
Jim Ware is an incredibly insightful futurist who knows how to turn visions into real-world results. He helped SCAN Health transform its workplace while simultaneously enhancing employee productivity and producing a 40% return on our investment.
He’s taught us how to think creatively about the future, but more importantly he showed us how to focus our human and physical assets more directly on meeting our customers’ needs. And he’s a marvelous storyteller who has helped me personally to share SCAN Health’s experiences with the world at large.
Diane Coles, Director of Workplace Solutions
Photo provided by Diane Coles, Director of Workplace Solutions at SCAN Health Plan
